Q&A with Zohar Gilad of Precise Software - Page 2

Zohar Gilad (Profile)
Thursday, March 31st 2011

VSM: Related to that, how can companies ensure quality of service for private and public cloud-based applications?

ZG: In addition to the basic infrastructure SLAs such as network bandwidth, CPU, and memory, IT needs to monitor the end-user application stack in the context of user and business activity: monitor QoS for end-users, automatically find the origin of problems within the application stack, and quickly resolve them.

VSM: How does Precise Software help with this challenge and how is Precise different from competing solutions?

ZG: Precise measures “transaction” performance, that means real user experience in a business context. Also, Precise automatically identifies actual (or potential) bottlenecks, across physical, virtual or hybrid IT environments. It does not matter whether bottlenecks are on the host or guest server, if it involves computing resource shortage, poor code and DB statements or storage contention, Precise will always identify any bottlenecks and suggest resolutions. Precise also securely captures transaction details in a central performance management database (PMDB), enabling IT staff to “go back in time” and investigate past bottlenecks, even long after a Virtual Machine has been decommissioned.

VSM: How does Precise work with the IT departments at your customers?

ZG: Precise provides solutions both for traditional on-premise deployment or as virtual appliances. With deep domain knowledge and experience in performance management, Precise provides professionals services and can even take over the entire management of application performance monitoring in a SaaS model.

VSM: Thanks for speaking with VSM. Before we go, can you share any stories about a customer that resolved a major application issue?

ZG: One customer, a large insurance company, has a batch process that crunches number at end of month for their actuary calculations. Insurance agents cannot underwrite policies until this process finishes. It was taking 36 to 72 hours for the process to finish, slowing down agent work by up to three days. By monitoring the process, and automatically analyzing the performance slowdown, Precise helped reduce processing time from 72 to 9 hours. Now, the batch process completes overnight.