Q&A with Srinivas Ramanathan of eG Innovations

VSM: Tell me about eG Innovations. What does the company do?

SR: eG Innovations provides performance management solutions that ensure user productivity and reliable delivery of mission-critical business services in cloud, virtual, and physical IT environments. Where traditional monitoring tools fail to provide actionable insight into causes of service issues, eG Innovations delivers total performance visibility across every layer and every tier of the service infrastructure. From desktops to applications, and from network to storage, eG Innovations dramatically accelerates the discovery, diagnosis and resolution of performance and user experience issues - before they impact user productivity and the success of transformational IT initiatives. Our award-winning solutions are trusted by the world's most demanding companies to deliver on the ROI promise of transformational IT investments, and keep business services up and running.

VSM: Which markets are served by eG Innovations?

SR: eG Innovations customers range from the Global 1,000 to medium-size businesses and industries such as financial services, healthcare, technology, manufacturing, government and many more.

VSM: What are the challenges that emerging next-generation, dynamic IT infrastructures pose in terms of application performance expectations – specifically the cloud?

SR: Transformational IT technologies like virtual servers, desktops and cloud computing offer enterprises significant operational and cost benefits, but at the same time, they make management of business services operating on these infrastructures more complex and challenging. Traditional monitoring tools are neither equipped to manage the additional layers of abstraction nor can they handle the new and dynamic nature of inter-dependencies that these technologies introduce. The difficulty in making virtualized environments perform directly impacts business processes, customer satisfaction and business continuity.

VSM: What is the biggest problem companies experience when deploying virtual desktops?

SR: One of the biggest challenges is user acceptance. Today, users expect their virtual desktops to perform as well as a physical system and they won’t tolerate slow applications. So if applications become too slow, VDI implementations will stall. Scalability is an issue with IT. Fixing performance issues downstream is costly and won’t scale; and it is almost impossible to pinpoint problems quickly. Additionally, complexity is an enormous issue. Add virtual machines, connection broker, profile server, provisioning server and there is a lot of opportunities for things to go wrong and impact the user experience.