eGain Announces Fiscal 2012 Third Quarter Financial Results - Page 5

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Tuesday, May 8th 2012
New Bookings Up 98% From Year Ago Third Quarter; New Hosting Bookings Up 186% From Year Ago Third Quarter; Total Revenue of $11.5 Million Up 29% From Year Ago Third Quarter
Advanced
ales and marketing 5,966 3,165 15,023 9,595 General and administrative 1,445 900 4,286 2,490 --------- --------- --------- --------- Total operating expenses 8,977 5,373 23,681 16,150 --------- --------- --------- --------- Income / (loss) from operations (935) 757 (474) 7,292 Interest expense, net (199) (270) (588) (832) Other income (expense), net (44) 112 (306) 83 --------- --------- --------- --------- Income / (loss) before income tax (1,178) 599 (1,368) 6,543 Income tax provision (54) (32) (132) (116) --------- --------- --------- --------- Net Income / (loss) $ (1,232) $ 567 $ (1,500) $ 6,427 ========= ========= ========= ========= Per share information: Basic net income / (loss) per common share $ (0.05) $ 0.03 $ (0.06) $ 0.29 ========= ========= ========= ========= Diluted net income / (loss) per common share $ (0.05) $ 0.02 $ (0.06) $ 0.27 ========= ========= ========= ========= Weighted average shares used in computing basic net income / (loss) per common share 24,376 22,648 24,289 22,265 --------- --------- --------- --------- Weighted average shares used in computing diluted net income / (loss) per common share 24,376 24,385 24,289 23,560 --------- --------- --------- --------- Summary of stock-based compensation included in the costs and operating expenses above: Cost of professional services and recurring revenue $ 21 $ 8 $ 53 $ 22 Research and development $ 64 $ 12 $ 105 $ 41 Sales and marketing $ 76 $ 11 $ 181 $ 32 General and administrative $ 94 $ 23 $ 181 $ 63

Company Contact:
Eric Smit
CFO
408-636-4455
iregain@eGain.com

Investor Relations:
Charles Messman
or Todd Kehrli
MKR Group, Inc.
323-468-2300
egan@mkr-group.com

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