NTT Com to Invest in DTSI, Leading Services Provider to IT-BPO Industry in Philippines
TOKYO and MANILA, Philippines, May 24, 2012 /PRNewswire/ -- NTT Communications Corporation (NTT Com) announced on May 24 that it has reached a basic agreement on a capital tie-up with the Diversified Technology Solutions International (DTSI) Group under which NTT Com will acquire a 50.1% stake in Freedom Resources Holdings Corporation, the holding company of the DTSI Group.
DTSI Group has a strong track record in building systems and providing services for IT-BPO operators, accounting for 60% of all seats in contact centers currently operating in the Philippines. Also, Anthem, Inc., a DTSI Group company, is forecasting high growth for its business of building and leasing contact center platforms to companies looking to start up IT-BPO businesses in the Philippines.
Through the tie-up, NTT Com expects to strengthen its contact center capabilities in the Philippines by creating operational synergies with DTSI Group, including by leveraging their respective customer bases.
BPO sales revenues in the Philippines increased 24% from the year earlier to US$11 billion 2011, accounting for 5% of the nation's GDP. The contact center industry was particularly vibrant, generating revenues of $7.4 billion, the highest revenue of any country in the world, surpassing even India. The Philippines is also becoming a center for global shared services in the banking, insurance, energy, engineering, and other industries.
Global companies have been increasingly attracted to the Philippines' abundance of fluent English speakers and incentives offered by the government.
About the DTSI Group
The DTSI Group is a trusted partner of Fortune 1000 firms, delivering innovative communications services, state-of-the-art business facilities, and game-changing technology services that create value for customers. The Group has evolved over 15 years to capitalize on fast-changing communications infrastructure, innovations in facilities design and construction, and emerging technologies that provide new ways to build relationships with suppliers and customers.
Diversified Technology Solutions International (DTSI) Group
A leading global systems integrator that designs, builds, deploys and manages end-to-end business communications systems, information technology services and hosted, managed and premise-based contact center services.