Comverse at Management World Americas 2012: Catapult to a Connected Customer Experience

Thursday, November 29th 2012

Comverse Customer Case Study and Innovations Underscore New Opportunities in the Connected World


WAKEFIELD, Mass., Nov. 29, 2012 (GLOBE NEWSWIRE) -- At Management World Americas 2012, Comverse® (Nasdaq:CNSI), the global leader in business enablement through BSS, mobile Internet, value-added and managed services, spotlights a customer success story showing how Comverse is helping communication service providers (CSPs) to revolutionize the Connected Customer Experience to attain new levels of success in the converged digital age.

Our increasingly digital reality presents new opportunities for CSPs, spanning M2M, social media, enterprise cloud offerings, advanced network services and beyond. With a broad range of services over their networks, BSS is the heart of CSP strategies, providing unified real-time cross-channel visibility, data and tools enabling far-reaching strategies and immediate responses with effective actions – promoting a consistent connected customer experience.

In a featured presentation entitled Revolutionizing the Connected Customer Experience, Larry Baziw, Director of Next Generation Products & Service Strategy for Rogers Communications, relates how Comverse solutions help Rogers to revolutionize the customer experience. Enhancing data mining to identify new areas of potential, enabling users to communicate as they desire over all relevant devices, and aligning assets and processes to develop products faster all contribute to a better experience.

At the event, Comverse experts will highlight how Comverse's single-system, converged BSS – the flagship Comverse ONE® Billing & Active Customer Management solution – can catapult CSPs to success in the connected world by unifying critical business functions from CRM to policy and billing, sharing real-time customer/product data across these functions. This enables personalized marketing, consistent multi-channel (including social media) and subscriber- and network-aware charging and traffic management.

Spotlight on Innovation

Comverse experts will also highlight two trailblazing innovations:

  • Comverse Share: A powerful service-oriented solution adding a social layer to CSP services and business processes
  • Comverse Policy Studio: Award-winning industry-first marketing-dedicated policy creation environment

Both new solutions, especially in connection with Comverse ONE, serve to accelerate CSP innovation and smart monetization in the connected world.

"By reducing integration points, achieving data consistency and automating end-to-end processes, Comverse ONE – tightly integrated with Mobile Internet and our entire comprehensive portfolio – enables CSPs around the globe to adopt new business models, provide a superior individualized customer experience across every touchpoint/ customer channel, and offer innovative pricing and promotions across any service (network, cloud, M2M)," said Gabriel Matsliach, Senior Vice President and Chief Product Officer at Comverse. "Keeping pace with rapidly evolving technology and consumer devices, Comverse solutions open new business models and monetization opportunities in the digital landscape." 

Meet with Comverse at Management World Americas in Orlando, December 4-6 and learn more about how to Catapult to a Connected Customer Experience in the Digital Age

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