ClickSoftware Keeps Growing Its Cloud-Based Customers With a Major Win in the Complex Equipment Industries

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Friday, September 13th 2013
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One more win in a sequence of large enterprise customers who recently signed for cloud-based offerings

BURLINGTON, Massachusetts, September 13, 2013 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced it has further increased the number of new customers using their products in the cloud with its recent win of a division of one of the world's largest suppliers of high value and complex equipment. The deployed solution will provide cloud-based mobility for the division's field workforce and will integrate its optimized scheduling to enhance its mobile workforce management.

Leveraging the flexibility of ClickSoftware's enterprise mobility solution for field service will enable field service engineers to utilize smart phones and replace laptops to service complex and critical equipment.  The solution will provide a new level of visibility into the equipment and those servicing it and allow the manufacturer of the equipment to streamline user, customer and asset data to ensure that expectations are met.

Dr. Moshe BenBassat, ClickSoftware's Founder and CEO, noted, "This major win is one in a sequence of large enterprise customers who recently signed for our cloud-based offerings, including two utility companies, home health care provider, and others. Moreover, several other contracts with large enterprises are now in advanced negotiation phase. Additionally a number of mid-size customers selected ClickExpress, our cloud-based special product for the mid-market. While cloud deals tend to have a smaller initial deployment size, over a relatively short period of time cloud customers will roll out the solution to the full workforce which will further increase our growing stream of sustainable recurring revenues."

All of ClickSoftware's products are offered in the cloud including their mobile business apps, which gives the company a unique position amongst cloud-based workforce management companies.  With both optimized planning and scheduling connected to a cloud-based mobile solution, ClickSoftware offers the depth required today to run a real time service enterprise.

Dr. BenBassat concluded, "Our pipeline shows considerable growth in large enterprises seeking cloud-based solutions. We also continue to sell nicely to large customers still preferring perpetual on-premise solutions. In fact, the total number of new recent deals signed, both in the cloud and on-premise, is comparatively higher than previous years, an indication to growing demand for mobile workforce optimization solutions and to our leadership position in the market.  We believe the transition to the cloud is a very positive development for our business as we are likely to see significant increase in cloud-based reoccurring revenues which provides more visibility to our future sustainable growth."

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

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