MAPFRE | Commerce Insurance Introduces Tech Support Service for Homeowners’ Insurance Customers

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Friday, February 28th 2014

IT Help Desk Technology Support Program Introduced in Massachusetts

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As part of its ongoing commitment to add value for customers, MAPFRE | Commerce Insurance has recently added a technology support feature to its homeowner policies in Massachusetts. At no additional cost, customers can now call, email or chat online with a tech support specialist to help resolve issues they might have with their electronic devices for personal use such as tablets, smartphones, desk top and laptop computers, and printers.

“At MAPFRE | Commerce, we continually seek out creative ways to bring value to our customers by differentiating our products in the marketplace,” said Patrick McDonald, Senior Vice President of Marketing.

Program Highlights Include:

  • 24/7 support, 365 days a year
  • Access to professional, highly trained IT support specialist(s)
  • One-on-one problem troubleshooting and resolution via email, online chat or phone

Devices covered by this new feature include:

  • Personal computer
  • Apple and Microsoft operating systems
  • iPhones and Android phones
  • iPads and tablets
  • Microsoft Office and other applications
  • Printers and scanners
  • Network connectivity
  • Smart phones

The MAPFRE | Commerce Insurance technology support service was introduced in four other states in 2013 and has received positive feedback from independent agents and customers alike.

MAPFRE | Commerce Insurance

MAPFRE | Commerce Insurance is the largest auto and homeowners insurer in Massachusetts. The Company has more than 1900 employees and over 800 independent agents in Massachusetts. It is part of the MAPFRE Group, an international insurer with business in 47 countries on five continents. The MAPFRE Group, comprised of MAPFRE S.A. and its subsidiaries, is the leading insurer in Spain. It is also the leading insurer in the non-life market in Latin America and the sixth largest non-life insurer in Europe. The MAPFRE Group has 35,000 employees and over 23 million customers worldwide. In 2012, the MAPFRE Group had net profits of $877 million with revenue of over $33 billion.

MAPFRE | Commerce Insurance is a brand and service mark of MAPFRE U.S.A. Corp. and its affiliates, The Commerce Insurance Company and Citation Insurance Company, of Webster, MA.

Contacts

MAPFRE | Commerce Insurance
Linda Johnson, 508-949-4982
Director, Corporate Marketing and Communications
ljohnson@mapfreusa.com

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