Symantec Releases New Altiris Workflow Solution By VSM News Staff published: Friday, March 14 2008
Symantec acquires IT process management technology to reduce IT costs through orchestrated task automation
CUPERTINO, Calif. - March 13, 2008 - Symantec (Nasdaq: SYMC)
today announced the release of Altiris Workflow Solution to help
businesses reduce costs through IT process orchestration and
automation. Workflow Solution helps customers implement IT processes,
automate routine tasks, reduce the cost of management, improve service
levels and end user satisfaction, and facilitate regulatory compliance.
IT organizations are challenged to break down technology, process
and organizational silos to squeeze the most out of investments and
resources. Workflow Solution is a heterogeneous IT process automation
platform that crosses technological boundaries by integrating various
Web services, databases, and service and configuration management tools
to decrease costly and tedious IT tasks. Workflow Solution gives even
the most non-technical IT worker the ability to create and deploy
processes through a graphical drag-and-drop workflow designer that
coordinates IT tasks, processes, best practices and automation tools.
According to a November 2007 Forrester Research report titled, Tech Horizons: Sizing The Emerging Market For IT Process Automation Software,
"IT process automation has the potential to develop as a solution for
both small and medium enterprises that want to lower their IT
operations costs and larger enterprises that are aiming at full process
improvement implementations through ITIL or other methodologies...Because
IT process automation offers the capability to tailor information and
actions to the functions and roles of ITIL processes, it has the
opportunity to bridge the gap between processes and tools. ‘Process in
a box' through IT process automation is the way of the future."*
IT organizations can use Workflow Solution to create custom workflow
processes or use Symantec-prebuilt workflow processes. Next-generation
Symantec solutions are expected to provide out-of-the-box workflow
processes for common IT service requests such as new employee
provisioning, self-help service catalogs, hardware and software
requests, password reset, etc.
Steve Morton, Symantec VP of product management and strategy, said,
"IT organizations often have the right people, tools and best practices
but lack the ability to integrate them in a way that provides business
value. Workflow Solution can create confidence in IT operations by
streamlining processes and helping the IT organization focus on the
most critical business needs. Symantec is bringing to life best
practices that were formally relegated to books collecting dust in the
server closet."
Workflow Solution will further integrate Symantec endpoint security
and management technologies to promote the automation of customer
processes including best practice frameworks like ITIL. Workflow
Solution can leverage business information provided through data
repositories and configuration management databases, such as Altiris
CMDB Solution. CMDB Solution data populates the workflow process while
a task engine synchronizes configuration management tools to deliver IT
service with a minimum of human intervention.
Workflow Solution is based on technology acquired by Symantec
earlier this year from Transparent Logic. Symantec had been developing
Workflow Solution through an OEM agreement with Transparent Logic prior
to the acquisition.
Availability
Altiris Workflow Solution from Symantec is now available and can be
purchased directly or through Symantec's worldwide network of
value-added authorized resellers, distributors and systems integrators.
Workflow Solution is available at an MSRP of US $25,000 per server,
which includes one seat of the Workflow Solution design environment.
About Symantec
Symantec is a global leader in providing security, storage and
systems management solutions to help businesses and consumers secure
and manage their information. Headquartered in Cupertino, Calif.,
Symantec has operations in more than 40 countries. More information is
available at www.symantec.com.
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